Contact Information

Have a question? You can reach us Monday through Friday, 7 a.m. to 6 p.m. CST.

Phone and Fax

Phone: (800) 578-7070

Fax: (855) 477-1346

Email

Mail

Veteran Energy
7001 SW 24th Ave
Gainesville, FL 32607

Please include your account number, name, and phone number with all correspondence.

Frequently Asked Questions

Power Outages and Emergencies

What if there’s a power outage?

If your electricity is interrupted because of a power outage, please contact your TDU immediately. Your local TDU is responsible for maintaining and repairing the wires, poles and equipment in your area.

CenterPoint Energy:
(713) 207-2222 or (800) 332-7143

Oncor Electric Delivery:
(888) 313-4747

Texas New Mexico Power:
(888) 866-7456

AEP Texas:
(866) 223-8508

Sharyland and Sharyland-McAllen:
(800) 545-4513

Starting Service

I’m switching from another provider. Do I need to cancel my service with them?

No. When you complete your enrollment, we perform the switch automatically so it’s a seamless process for you.

When will I receive my first bill?

We will generate your first bill within six weeks of when your service begins.

Payment Information

What payment methods do you accept?

We accept payments from bank accounts for all customers, and we also accept Visa, MasterCard and Discover for residential accounts. There is never a fee for any payment made directly through Veteran Energy.

We also accept the following third-party payment options:

Moneygram

Visit moneygram.com or call (800) 533-3133 for a list of locations. Use your Veteran Energy account number and the receive code “14212.”

ACE Cash Express

To submit a payment using ACE, please visit acecashexpress.com/locations to find a store near you. You will need your Veteran Energy account number to complete your payment.

How do I make a payment?

You can make payments at any time through your online account or by calling to use our automated system.

We also offer paperless billing and automatic withdrawal options.

If you’d like to send a check or money order by mail, please choose one of the following options:

Standard Payments

Please allow 7 – 10 days for mailed payments to post to your account.

Veteran Energy
Payment Center
P.O. Box 660905
Dallas, TX 75266-0905

Overnight Payments

Please allow at least 24 hours for your payment to post to your account.

First Data/REMITCO
Veteran Energy, Box #660905
1010 W. Mockingbird Ln, Ste 100
Dallas, TX 75247-5126

Billing and Charges

What charges are on my bill each month?

Your monthly bill includes four standard charges:

  • The cost of the electricity itself
  • Transmission and distribution utility (TDU) charges
  • A monthly service fee
  • Any taxes that apply to your area

Some plans may allow the service fee to be waived at certain usage tiers.

We’ve created guides on “How to Read Your Bill” for all our billing options. Click below to learn more.

What services does my TDU perform for me?

Veteran Energy supplies the electricity you use, and your TDU delivers it. Your TDU owns your meter and the electricity lines, and they are responsible for maintaining the electricity equipment in your area.

What is included in my TDU charges?

Your TDU charges include customer charges, metering charges and delivery charges. These are assessed by your TDU and cover a range of services from maintaining the poles and wires to transporting electricity to your home or business. These charges are approved by the Public Utility Commission of Texas and are passed through to you without markup.

When will I get my deposit back?

Your deposit will be automatically credited back to your residential account after 12 months of on-time payments. The credit may take up to 60 days to appear on your account.

Otherwise, the deposit will be returned to you within 60 days of the date that you discontinue service with Veteran Energy, after any outstanding balances have been paid.

Our business customers may have different requirements; please contact us directly if you have any questions about your deposit.

How are tiered charges billed?

Under a tiered plan, each tier corresponds with a price per kWh. Your EFL will detail your tiers and charges, but here’s how it would work:

  • Tier 1: 0 to 500 kWh
  • Tier 2: 501 to 1,000 kWh
  • Tier 3: 1,001 kWh and over

Under this pricing system, if you use 400 kWh, your usage falls only within tier 1, so you would be billed for the tier 1 price for all of your usage.

If you use 800 kWh, you’ve exceeded the tier 1 limit, so you would have some charges on tier 2 as well. In this case, your first 500 kWh would be billed at the tier 1 price, and then the remaining 300 kWh would be billed on tier 2.

If you use 1,200 kWh, your usage now covers all three tiers. So you would be billed for 500 kWh on tier 1 and 500 kWh on tier 2, and the remaining 200 kWh would be billed on your tier 3 price.

Energy Assistance

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The Talk Around Texas

Thank you for your service, I have enjoyed it from the first moment I signed up and I regret your service is not available in the new city I am moving to. But if you are ever available in Willis Texas I will come back in a heartbeat.

- Mary S.



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